Privacy Policy

Last Updated: January 29, 2026

Welcome to Vruthi (Neowaste). We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and share information when you use our mobile application and services.

1. Information We Collect

We collect information that you provide directly to us when you create an account, schedule a pickup, or communicate with us. This may include:

Personal Information: Name, phone number, and email address.
Location Information: Precise location data to facilitate waste pickups from your address.
Usage Information: Details about the types and weights of waste you dispose of through our service.
Device Information: Information about the device you use to access our app.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and manage our waste collection services.
To schedule and execute pickups efficiently using your location.
To track your environmental impact and reward eco-points.
To communicate with you regarding your service requests and account updates.
To improve our application and user experience.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With our authorized pickup captains to facilitate your scheduled pickups.
With third-party service providers who assist us in operating our business (e.g., Firebase for authentication and database).
To comply with legal obligations or protect the rights and safety of our users and the public.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

You can access and update your account information directly within the app. You may also request the deletion of your account and personal data by contacting us at support@neowaste.com.

6. Permissions

Our app requires certain permissions to function correctly:

Location: Required to identify pickup addresses.
Camera: Optional, used if you wish to upload photos of waste items.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@neowaste.com